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Mantis Windows problem

Subscribe to Mantis Windows problem 31 post(s), 4 voice(s)

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Avatar Aktion 17 post(s)

After installation I can see Apache BitNami page and can run phpMyAdmin
but not Mantis:

The following errors are in apache logs:
Acess.log
192.168.1.10 – - [26/Dec/2007:10:22:25 +0200] “GET /mantis/ HTTP/1.1” 302 -
192.168.1.10 – - [26/Dec/2007:10:22:25 +0200] “GET /mantis/admin/install.php HTTP/1.1” 404 305

Error.log
File does not exist: C:/Program Files/BitNami Mantis Stack/apps/mantis/htdocs/admin, referer: http://192.168.1.10:8080/

Im running Windows XP SP2, everything installed w/o errors.

Admin folder is really do not exist in “C:\Program Files\BitNami Mantis Stack\apps\mantis\htdocs\”
Now i trying to download latest Mantis and copy admin data to BitNami Stack.

 
Avatar Daniel Lopez Administrator 113 post(s)

Hi Aktion,

We have been looking into this, taking a detailed look at the installer logic. We have concluded that the most likely cause is a timing error related to MySQL, we plan to release a new version before the end of the week that will hopefully fix this.

 
Avatar antonio Administrator 524 post(s)

Hi Aktion,

We have just released a new version that should fix this issue, please give it a try.

Cheers

 
Avatar Aktion 17 post(s)

Trying now. let you know on success.

Update:
Nope, same errors and no admin folder either.
192.168.1.10 – - [29/Dec/2007:14:27:22 +0200] “GET /mantis/ HTTP/1.1” 302 -
192.168.1.10 – - [29/Dec/2007:14:27:22 +0200] “GET /mantis/admin/install.php HTTP/1.1” 404 305

 
Avatar antonio Administrator 524 post(s)

Hi Aktion,

Please answer the following questions to help us track the problem:

  • What are your computer specs? Mainly processor and RAM
  • Do you have another MySQL process running in the background?
 
Avatar Aktion 17 post(s)

1. Intel Pentium 4 (D) 3 Ghz (2 cpu), 1 Gb Ram, WinXP SP2, Geforce 7900 GTX, Creative Labs X-Fi, 2 HDDs
2. Nope I haven’t any mySQL or apache installed.

 
Avatar antonio Administrator 524 post(s)

We have released a beta version with the MySQL timers increased. You can find it at http://bitnami.org/stack/mantis

By the way, are you using a firewall? Could it be possible that you denied in the first installation the communication to the MySQL server? We haven’t been able to reproduce this issue, and the timers I have changed were high enough in my opinion. Maybe that could be the problem, would you mind to check it out please?

Cheers

 
Avatar Aktion 17 post(s)

I downloaded latest one – the same.
Yes I do using firewall – ill try to disable and install again. Let you know.

 
Avatar antonio Administrator 524 post(s)

Any luck disabling the firewall?

 
Avatar Aktion 17 post(s)

Sorry been on holidays.
Just tried – same errors =(

 
Avatar antonio Administrator 524 post(s)

Oh my :)

I will create a new installer with some debugging options enabled and release it to www.bitnami.org as soon as possible. Would you mind to try it and post here the contents of the file ‘postresult.html’, present in the installation folder?

 
Avatar antonio Administrator 524 post(s)

You can find the latest version at http://bitnami.org/stack/mantis

 
Avatar Aktion 17 post(s)

downloading now.

Upd. List of postresult.html

The requested URL could not be retrieved
----------------
While trying to retrieve the URL: http://aktion:8080/mantis/admin/install.php
The following error was encountered:
Unable to determine IP address from host name for aktion
The dnsserver returned:
Name Error: The domain name does not exist.
This means that:

The cache was not able to resolve the hostname presented in the URL. 
Check if the address is correct. 
Your cache administrator is webmaster.
------------------------------------------------
Generated Tue, 08 Jan 2008 13:33:54 GMT by prox (squid/2.5.STABLE12)
 
Avatar antonio Administrator 524 post(s)

I think I finally know what’s happening :), but I have to figure out the best approach to solve this issue. We’ll release a new version that should fix this as soon as possible, stay tuned!

 
Avatar antonio Administrator 524 post(s)

Aktion, please edit the file

C:\Windows\system32\drivers\etc\hosts

and add

127.0.0.1 aktion

below

127.0.0.1 localhost

It seems that your machine is not able to translate your hostname to an IP address, which is really strange indeed. Those changes should make it possible to install the stack, good luck!

 
Avatar Aktion 17 post(s)

I have “127.0.0.1 localhost” inside hosts file.
Trying install again.

Update. The same errors =(
There is no /mantis/admin/ folder. Absent physically – should it exist after installation?

 
Avatar antonio Administrator 524 post(s)

Yes, what you need to add is the other line

127.0.0.1 aktion

 
Avatar Aktion 17 post(s)

Only following folders are inside “C:\Program Files\BitNami Mantis Stack\apps\mantis\htdocs\”

api
core
css
doc
graphs
images
javascript
lang
packages

 
Avatar antonio Administrator 524 post(s)

The ‘admin’ folder is deleted by the installer after the installation, following the recommended guidelines on installing Mantis. Can I have a look into your ‘hosts’ file please?

 
Avatar Aktion 17 post(s)

127.0.0.1 localhost
127.0.0.1 aktion

  1. # – this one turning off stupid flashfxp reminder
    0.0.0.0 flashfxp.com
    0.0.0.0 www.flashfxp.com
 
Avatar antonio Administrator 524 post(s)

Are the contents of ‘postresult.html’ after installing still the same than before editing the ‘hosts’ file? I’m not able to reproduce this issue in any computer I’ve tried to

 
Avatar Aktion 17 post(s)

Yep =(
The requested URL could not be retrieved


While trying to retrieve the URL: http://aktion:8080/mantis/admin/install.php

The following error was encountered:

Unable to determine IP address from host name for aktion
The dnsserver returned:

Name Error: The domain name does not exist.

 
Avatar Aktion 17 post(s)

Funny thing – i just installed Redmine using Ruby stack – everything work perfectly!

 
Avatar antonio Administrator 524 post(s)

We should add emoticons to the forums so that there is some way to show you how puzzled I am :)

Could you try to install another PHP stack? Not the Dokuwiki Stack, though, as it doesn’t install a MySQL server. Drupal, Joomla!, Wordpress or Mediawiki would be fine. Thx

 
Avatar Aktion 17 post(s)

But this will destroy my Redmine config right?

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